Big-Bang Approach

Big-Bang Approach is the kind of technique that looks too simple to respect and too useful to ignore.

Done properly, it feels almost disappointing — no drama, no transformation montage. Just a small improvement that stays. Small improvements that stay are the only big improvements there are.

The idea is simple, and like most simple ideas it is easy to nod at and hard to use. The nod is free. The use costs attention, every day, in small change.

Picture the government office at four in the afternoon. The file moves only when someone owns it; until then it is everybody's business, which is to say, nobody's.

An organisation is only a group of people who have agreed, for now, to pull in roughly the same direction. Do not memorise it. Notice it. Noticing is the senior discipline.