Roundabout Operating System

Some ideas arrive wearing uniforms. Roundabout Operating System arrives in a kurta — plain, comfortable, and ready for work.

Strip it to the floor and you find an old instruction: look carefully, judge slowly, act decently. The new name exists because the old instruction keeps being forgotten.

It is worth keeping in your pocket not because it is always right, but because it is always available. A tool you carry beats a perfect tool you left at home.

In any Indian office there is one person who knows where everything is, whom to call, and how things actually get done. The organisation chart does not show this person. Reality does.

An organisation is only a group of people who have agreed, for now, to pull in roughly the same direction. The idea has done its job if, the next time it happens to you, you smile before you react.