Load Theory

The Load theory will not change your day, but it may change what your day means. That is not nothing.

What the theory says, finally, is that people are predictable in their unpredictability. That is useful knowledge. It lets you forgive more and be surprised less.

Strip it to the floor and you find an old instruction: look carefully, judge slowly, act decently. The new name exists because the old instruction keeps being forgotten.

At the polling booth, the queue is the one place the CEO and the driver stand at the same height. Whatever else one says about it, that hour is a small miracle of design.

Society is a long conversation; the only question is whether you are listening or merely waiting to speak. The idea has done its job if, the next time it happens to you, you smile before you react.